Before sending the instrument to be repaired
If you believe your instrument might be damaged or malfunctioning, check the following information before contacting your authorized Hioki distributor or reseller.
Causes |
Solutions |
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Properly connect the power cord. Supplying power to the instrument with the AC Adapter (AC power) |
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Properly install the Battery Pack if it is improperly installed. |
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Charge the Battery Pack. |
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The AC Adapter cannot be replaced or repaired by the customer. Contact your authorized Hioki distributor or reseller. |
Nothing is shown on the screen.
Causes |
Solutions |
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Disable the backlight saver. “7.1 Configuring Settings” in the Instruction Manual. |
The instrument does not respond when any key is pressed.
Causes |
Solutions |
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Disengage the key lock. |
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Release the key from its depressed position. |
No waveform is displayed after measurement starts.
Causes |
Solutions |
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When not using the pre-trigger, disable it. “2.2 Enabling the Trigger Function” in the Instruction Manual. |
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When not using the trigger, disable it. “2.2 Enabling the Trigger Function” in the Instruction Manual. |
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Enable the waveform display. |
Causes |
Solutions |
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Properly connect the cables if they are disconnected or improperly connected. |
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Select a more appropriate range. “1.4 Configuring Input Channels” in the Instruction Manual. |
Data cannot be saved to storage media (SD Memory Card, USB Drive).
Causes |
Solutions |
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Use a Hioki optional SD Memory Card or USB Drive. Proper operation of the instrument with media other than options provided by Hioki is not guaranteed. |
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Insert the media properly. |
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Format media when using it for the first time. “3.2 Formatting Media” in the Instruction Manual. |
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Format or switch media. |
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Keep the number of files stored in every folder to a maximum of 1000. If a folder contains an excessive number of files, it will take a while to store. You can copy and delete files. “3.5 Managing Data” in the Instruction Manual. |
The Z1007 Battery Pack cannot be charged (the CHARGE LED does not light up).
Causes |
Solutions |
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Charge the Z1007 within an ambient temperature range of 5°C to 35°C. |
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The Battery Pack may have deteriorated. Please purchase a new Battery Pack. Remove the Battery Pack before storing the instrument if it will not be used for one month or more. |
Causes |
Solutions |
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The Battery Pack may have deteriorated. Please purchase a new Battery Pack. |
The instrument with the Z1007 Battery Pack installed cannot be turned on.
Causes |
Solutions |
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Take one or more of the following measures:
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If you can’t identify the cause of your issue
Perform a system reset (initialization).
Initialization (resetting the system)
If you can’t turn the instrument off
Press and hold the power key for 10 seconds to forcibly turn off the instrument.