Before sending the instrument to be repaired

If you believe your instrument might be damaged or malfunctioning, check the following information before contacting your authorized Hioki distributor or reseller.

閉じたNothing is displayed on the screen after the power key is pressed.
The instrument cannot be turned on.

閉じたNothing is shown on the screen.

閉じたThe instrument does not respond when any key is pressed.

閉じたNo waveform is displayed after measurement starts.

閉じたThe waveform is not changing.

閉じたData cannot be saved to storage media (SD Memory Card, USB Drive).

閉じたThe Z1007 Battery Pack cannot be charged (the CHARGE LED does not light up).

閉じたThe Z1007 Battery Pack, even immediately after recharged, can power the instrument for only a significantly shorter time than before.

閉じたThe instrument with the Z1007 Battery Pack installed cannot be turned on.

If you can’t identify the cause of your issue

Perform a system reset (initialization).

Initialization (resetting the system)

If you can’t turn the instrument off

Press and hold the power key for 10 seconds to forcibly turn off the instrument.