Error messages
There are two types of error message: errors and warnings.
Errors encountered by the instrument are displayed on the screen.
Use the tables shown below to check the nature of the error and review suggested solutions.
Message |
Solutions |
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ERR_SY01 Program failure. Repair required. |
Turn off the instrument and have it repaired. |
ERR_SY02 Unit connection error. Current unit configuration is not valid. Please review the connection. |
Verify that the measurement module is properly connected. |
ERR_SY03 The battery has been removed. |
Check the Battery Pack connection. |
ERR_SY04 Clock correction circuit error. Repair required. |
Turn off the instrument and have it repaired. |
ERR_SY05 Update failed |
Turn off the instrument and repeat the update. If the update fails again, have the instrument repaired. |
ERR_SY06 Internal temperature of the instrument is abnormal. |
Check the operating temperature environment and verify that the fan is operating. If this message is displayed while using the instrument within the operating temperature range, have it repaired. |
ERR_SY07 Unit error. Unit no._ |
The instrument cannot correctly detect modules (Units). The instrument may be damaged. Have it repaired. |
ERR_SY08 The unit’s CAN controller has encountered an error. Unit no._ |
The unit’s CAN controller has encountered an error. Restart the instrument and unit. |
ERR_SY09 Hardware error detected. |
Turn off the instrument and have it repaired. |
ERR_SY10 Measurement stopped due to sync signal interruption. |
Check connections of the primary and secondary instruments. “8.3 Configuring Sync Input/Output (SYNC) Terminals” in the Instruction Manual. |
ERR_FL01 File processing error |
While the instrument is handling files stored on the SD Memory Card or USB Drive, an anomaly has unexpectedly occurred. Switch media or turn off the instrument. |
ERR_FL02 Waveform data not found |
Acquire waveform data. |
ERR_FL03 Numerical calculation data not found |
Execute numerical calculation. |
ERR_FL04 Cannot load this file |
The selected file may be in one of the following situations:
Load an appropriate file. |
ERR_FL05 Insufficient storage memory |
The file cannot be stored because the media starts to run out of space. Delete unnecessary files to free up space. Alternatively, switch media. |
ERR_FL06 Media is full or cannot delete oldest wave file |
The file was not able to be stored because the SD Memory Card or the USB Drive starts to run out of space. Delete unnecessary files to free up space. Alternatively, switch media. |
ERR_FL07 This folder cannot be deleted or renamed on the instrument. |
This message is displayed to prevent accidental deletion of data folders. Use a computer to delete or rename folders. |
ERR_FL08 Confirm the A-B cursor position |
The A/B cursors are inappropriately placed (for example, outside the waveform range). Check the positions of the A/B cursors. |
ERR_FL09 File is damaged |
The file cannot be loaded because the information in it is damaged. Load an appropriate file. |
ERR_FL10 Duplicate name. |
Enter a unique file name. |
ERR_FL11 This folder/file is protected. |
Folders and files with the read-only attribute cannot be deleted using the instrument. Use a computer to delete. |
ERR_FL12 This file cannot be loaded because the model configuration of the current wireless unit is different from that of the loaded file. |
The instrument can load automatic setup files only containing the wireless module configuration identical to the one at the time of the shutdown. To load a file manually, select the check box, and then load it.“3.4 Loading data” in the Instruction Manual. |
ERR_FL13 Cannot read because the names of the direct connection unit and that on the file are different. |
In OVERWRITE mode, the instrument can load data only when the configuration of the plug-in modules remains the same as that applied when the data was saved. Check the module configuration in VIEW mode. |
ERR_FL14 The version cannot be downgraded.
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ERR_FL15 Cannot load this file because the data was saved by LR8450-01. |
The LR8450 cannot load waveform files saved by the LR8450-01. Use the LR8450-01 to load such files. |
ERR_FL16 Cannot load the selected file due to a different version. |
Load the appropriate file. Alternatively, update the instrument by installing the latest firmware version. |
ERR_SU01 Could not start measurement. The setting conditions when the recording interval is 1 ms are as follows.
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Change either one of the settings as follows.
“1.3 Setting Measurement Conditions” in the Instruction Manual. |
ERR_WLAN01 Failed to restart the wireless interface. Restart the instrument. |
Cycle the instrument. |
Press any key to clear the display.
Message |
Solutions |
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WARN_SY01 Battery low. Connect the AC adapter to the instrument, or shut down and replace the battery. |
Connect the AC Adapter to the instrument. |
WARN_SY02 Battery low. Connect the AC adapter to the wireless unit. |
Connect the AC Adapter to the wireless module. |
WARN_SY03 Internal temperature of the instrument has risen. Check the operating environment. |
Check the conditions under which the instrument has been installed. |
WARN_SY04 Internal temperature of the instrument has risen. Stopping external power output. Check the operating environment. |
Check the conditions under which the instrument has been installed. When voltage output stops, configure the setting again as necessary. “8.1 Configuring Voltage Output (VOUTPUT)” in the Instruction Manual. |
WARN_SY05 No channel selected for measurement. |
The measurement preferences of all channels are set to Off. Set one or more of them to On before starting measurement. |
WARN_SY06 Battery low. Stopping auto save. Connect the AC adapter to the instrument, or shut down and replace the battery. |
The battery starts to run out. Provide power to the instrument using the AC adapter or an external power supply. Alternatively, turn off the instrument, and then replace the batteries. |
WARN_SY07 Failed to initialize. |
Initialize the system again. Key operation during the initialization of the instrument may cause an error. Do not operate any keys during the initialization. |
WARN_SY08 System error (SY08). Restart the instrument. |
Cycling the wireless interface is required. Cycle the instrument. |
WARN_SY09 System error (SY09). Restart the instrument. |
Cycling the wireless interface is required. Cycle the instrument. |
WARN_SY10 System error (SY10). Restart the instrument. |
Cycling the wireless interface is required. Cycle the instrument. |
WARN_SY11 Some wireless units failed to start due to unstable communication conditions. |
See in the configuration navigation. |
WARN_SY12 Improper wiring detected. Check connections of the primary and secondary instruments. |
Check connections of the primary and secondary instruments. “8.3 Configuring Sync Input/Output (SYNC) Terminals” in the Instruction Manual. |
WARN_SY15 The sampling correction function stopped because the correction limit was exceeded. |
The instrument failed to communicate with the NTP server. Check the communications environments. |
WARN_SY16 The sampling correction function stopped because NTP time synchronization before measurement start failed. |
The instrument failed to communicate with the NTP server. Check the communications environments. |
WARN_SY17 The sampling correction function stopped because NTP time synchronization failed. |
The instrument failed to communicate with the NTP server. Check the communications environments. |
WARN_FL01 Storage media not found. |
Insert an SD Memory Card or a USB Drive. |
WARN_FL02 Firmware update not possible due to low battery. Connect the AC adapter and try again. |
Updating the instrument is prohibited if the battery starts to run out. Provide power to the instrument using the AC adapter or an external power supply. Alternatively, charge the battery sufficiently. |
WARN_FL03 Firmware update not possible due to weak signal conditions. Improve the communication environment and try again. |
Check if the wireless modules are on. Check the state of communications with the wireless modules. If the communications are disrupted, move the equipment to improve the communications state. |
WARN_FL04 The firmware cannot be updated because the battery of the wireless unit is low. Connect the AC adapter and try again. |
Updating the instrument is prohibited if the battery of the wireless modules starts to run out. Connect the AC adapter before updating the instrument. |
WARN_FL06 Insert SD memory card or USB flash drive. |
Insert an SD Memory Card or a USB Drive. |
WARN_FL07 Storage media is almost full |
The media starts to run out of space. Switch media. |
WARN_FL08 Unsaved data will be deleted shortly. Please insert storage media. |
This message is displayed when data occupies half the internal buffer memory space or more after the start of the real-time save operation with no media inserted. Insert an SD Memory Card or a USB Drive. |
WARN_FL09 Unsaved data present. |
An SD Memory Card or a USB Drive is not inserted. Alternatively, available space may start to run out. Insert an SD Memory Card or a USB Drive, and then manually save necessary data. |
WARN_FL10 File name including the folder is too long - file operation unsuccessful. |
The path name entered consists of too many characters. Use a computer to rename the folder stored on the SD Memory Card or the USB Drive so that the folder name becomes shorter than the limit. |
WARN_FL11 Busy |
Wait for the completion of the process. |
WARN_FL12 Battery low |
Connect the AC Adapter to the instrument. |
WARN_SU01 SSID not entered |
Enter the for the access point in the wireless LAN settings.“9.4 Using the Wireless Modules (LR8450-01 Only)” in the Instruction Manual. |
WARN_SU02 Select a channel to execute auto balance. |
Choose channels for which you want to execute auto-balance. |
WARN_SU03 Text contains invalid characters. |
Check whether any special symbols have been entered. |
WARN_SU04 User name has not been entered. |
When is set to , enter the user name.“9.6 Acquiring Data Using the FTP Server” in the Instruction Manual. |
WARN_SU05 The setting conditions when the recording interval is 1 ms are as follows.
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Change either one of the settings as follows.
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WARN_SU06 Some channels could not be copied because the copy source W channel is larger than the copy destination W channel. |
Check the calculation channel settings for the channels used in the waveform calculation. |
WARN_SU07 Only up to 4 CAN units can be registered. |
Use a maximum of four U8555 and LR8535 units. |
WARN_SU08 Up to 4 CAN units can be used. 5 or more are registered. |
Use a maximum of four U8555 and LR8535 units. |
WARN_SU09 Unable to start measurement with the current settings. Optimize the settings listed below. For more information, see the User’s Guide.
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The number of channels that can be used will be restricted based on the recording interval and auto save settings as well as whether any CAN Units are connected. “Auto save (real-time save)” in “3.3 Saving Data” in the Instruction Manual. |
WARN_SU10 Registered wireless unit hinders sync operation. |
Disable the synchronous operation or deregister the wireless modules. “8.3 Configuring Sync Input/Output (SYNC) Terminals” and “1.2 Registering Wireless Modules” in the Instruction Manual. |
WARN_SU11 Unable to start measurement due to different current sensor configurations. |
Check the current sensor configuration. |
WARN_SU12 Select a channel to execute zero adjustment (CT). |
Select a channel. |
WARN_COM01 Wireless unit cannot be searched because wireless LAN setting is OFF or the wireless LAN is in a mode other than unit connection mode. |
Set the wireless LAN mode to On. Switch the wireless LAN mode over to . |
WARN_COM02 USB drive mode cannot be used because it is connected from an FTP client. |
Following the completion of the FTP communications, switch over USB drive mode. |
WARN_FTP01 Failed to connect to FTP server |
Check the setting and connection of the FTP data auto-transmission. |
WARN_FTP02 FTP data transfer failed. File not found. |
Manually obtain files that have not transferred from the instrument with the FTP. Alternatively, load files from the media set as the destination location. |
WARN_ML01 The mail server name is invalid. |
Check the mail server’s name setting. |
WARN_ML02 Failed to connect to the mail server. |
Check the mail server settings and connection. |
WARN_ML03 Unable to find the mail server, or DNS failure. |
Check the mail server settings, DNS IP address, and connection. |
WARN_ML04 The POP server name is invalid. |
Check the POP server’s name setting. |
WARN_ML05 Failed to connect to the POP server. |
Check the POP server settings and connection. |
WARN_ML06 Unable to find the POP server, or DNS failure. |
Check the DNS IP address and connection. |
WARN_ML07 Unable to find the mail address. |
Check the destination’s mail address. |
WARN_WLAN01 This wireless unit has already been added to the registration list. |
Check the list of the modules to be registered. “1.2 Registering Wireless Modules” in the Instruction Manual. |
WARN_WLAN02 Maximum number of units that can be registered has been exceeded. |
You can register up to seven wireless modules. Deregister the unwanted wireless modules. |
WARN_WLAN03 Searching for a new wireless unit failed. See [Action during communication error] in QUICK SET. |
See in the configuration navigation.“1.16 Configuration Navigator (Quick Set)” in the Instruction Manual. |
WARN_WLAN04 Some wireless units have failed to register. |
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WARN_WLAN05 Failed to re-initialize wireless LAN. |
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WARN_WLAN06 Some wireless units have failed to reconnect. |
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WARN_WLAN07 When setting security, set the password to at least 8 characters. |
When communicating data through the wireless LAN after encryption, set a password with at least eight characters. “9.4 Using the Wireless Modules (LR8450-01 Only)” in the Instruction Manual. |
WARN_WLAN08 Invalid IP address has been entered. |
Check the following points:
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WARN_WLAN09 The communication environment cannot be inspected because the wireless LAN setting is turned OFF. |
Set the wireless LAN mode to ON. “9.4 Using the Wireless Modules (LR8450-01 Only)” in the Instruction Manual. |
WARN_WLAN10 New wireless unit not found. The wireless interface of the instrument may be busy. Please try again. |
Search for wireless modules again. If not remedied, see in the configuration navigation.“1.16 Configuration Navigator (Quick Set)” in the Instruction Manual. |
WARN_WLAN11 This wireless unit is not connected to the instrument. See [Action during communication error] in QUICK SET. |
See in the configuration navigation.“1.16 Configuration Navigator (Quick Set)” in the Instruction Manual. |
MSG_SU07 Settings for recording interval has been optimized. (Recording time, file division time, pre-trigger, horizontal axis, etc.) |
Check the following settings, which may have changed:
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MSG_SU15 User-specified frame transmission is disabled due to the ACK OFF state. |
Set the CAN Unit’s ACK port setting to ON. |
When a warning occurs, a message will be displayed for several seconds.
Message |
Solutions |
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NTP client disabled |
Set the NTP client function in the NTP settings to .“Synchronizing the time” in “7.2 Controlling the System” in the Instruction Manual. |
No server address entered |
Enter the server address in the NTP settings. “Synchronizing the time” in “7.2 Controlling the System” in the Instruction Manual. |
Invalid key |
The pressed key is disabled, for example because measurement is in progress. Press the key after the operation completes. |
Modification not available while measuring |
Press the key to stop measurement and then change the setting. |
Settable range exceeded |
The entered value does not fall within the valid setting range. Enter an appropriate value. |
Pre-trigger time and settings modified |
Changing the recording interval or recording time may shorten the time that can be set for the pre-trigger. Check the updated pre-trigger settings. |
Trigger or alarm setting value of this channel modified |
The trigger or alarm settings have changed. Check the updated settings. “2.2 Enabling the Trigger Function” and “4.1 Configuring Alarms” in the Instruction Manual. |
Burn-out settings modified |
The wire break detection function has been set to .To use the wire break detection function, either increase the recording interval or reduce the number of channels being measured. “1.3 Setting Measurement Conditions” in the Instruction Manual. |
Cannot activate Burn Out (broken-wire) detection. Set the unit update interval to automatic or a rate slower than current settings. |
The user-specified setting does not support the wire break detection. Set the data refresh interval to or an interval longer than that.“1.3 Setting Measurement Conditions” in the Instruction Manual. |
File partition period modified |
Changing the recording interval will cause the segment time to change. Check if the settings are appropriate. |
Recording interval modified |
The measurement preferences of all channels of the High Speed Voltage Unit and Strain Unit have been set to OFF (check box cleared), forcing the recording interval setting to change. Check the updated recording interval. |
Settings for external I/O3 modified to external trigger |
The terminal was set to because the external trigger was set to . Check if the settings are appropriate.“2.6 Applying Triggers Based on External Sources” in the Instruction Manual. |
Horizontal axis modified |
The horizontal axis (time per division) was changed because the recording interval was changed. The time per division cannot be set to a value that is shorter than the recording interval. Check if the settings are appropriate. “Other display settings” in “1.6 Configuring the Waveform Display” in the Instruction Manual. |
Division time for numerical calculation modified |
The setting under was changed because the recording interval was changed.Check if the settings are appropriate. “Configuring numerical calculations” in “6.1 Performing Numerical Calculations” in the Instruction Manual. |
Recording time settings modified |
The recording time was changed because the recording interval was changed. Check if the settings are appropriate. “1.3 Setting Measurement Conditions” in the Instruction Manual. |
File rename failed |
The filename cannot be changed. Check whether there’s another file with the same name. |
Copy file failed |
The file cannot be copied. Check whether there’s another file with the same name. |
Delete file failed |
The file cannot be deleted. Verify that the media’s write protect switch has been disengaged. |
Format media failed |
The media cannot be formatted (initialized). Verify that the media’s write protect switch has been disengaged. |
Invalid file name |
The filename is incorrect. Check the characters used in the filename. In addition, verify that there is not another file with the same name. |
Settings data normalized |
Changing a specific setting can force some other settings to change under measurement constraints. Check if appropriate settings have been set before starting measurement. |
Measurement will start with backed up settings data |
The connected plug-in modules do not match the plug-in modules configuration saved in the loaded setting data. Check the configuration of the connected plug-in modules. |
Unit update interval modified |
There are some conditions where changing a specific setting can force the data refresh interval to change. Check if an appropriate data refresh rate of the module has been set. |
Failed to eject SD card. |
Any attempts to eject the SD Memory Card in the middle of internal processing may fail. Wait for a while or cycle the instrument. After that, eject it. |
Failed to eject USB flash drive. |
Any attempts to eject the USB Drive in the middle of internal processing may fail. Wait for a while or cycle the instrument. After that, eject it. |
Aborted. |
Any attempts to interrupt a manual-saving process may cause this message to appear. If it was unintentional, perform saving again. |
Scaling conversion error. |
Any attempts to configure a disabled scaling setting may cause this message to appear. (Example: Attempting to set the scaling slope at zero) Set an appropriate figure. |
Cannot set to text format. Set the recording interval to [20 ms] or more. |
The user-specified setting does not support text-format saving of waveform data. Set the recording interval to or more. |
Cannot set to text format. Set the recording interval to [10 ms] or more. |
The user-specified setting does not support text-format saving of waveform data. Set the recording interval to or more. |
Recording interval cannot be changed. Set waveform data storage format to binary format. |
The user-specified setting does not support a recording interval of less than . Set the saving format to binary. Alternatively, reduce the number of measurement channels. |
Waveform data storage format has been changed to binary format. |
The number of channels to be measured exceeds the upper limit supported by the user-defined recording interval. To save data in text format, use the longer recording length, or reduce the number of channels to be measured. |
Out of data range. |
No event marks or jump data points of the warning history can be found. |
Flashing LED failed. |
The connection to the wireless module has failed. See in the configuration navigation. |
Repetitive recording turned ON. |
The interval trigger is available only when the is set to . is switched over to . Confirm the settings. |
Interval trigger turned OFF. |
The interval trigger is available only when the is set to . The interval trigger is switched over to because is set to . Confirm the settings. |
Measurement cannot be turned on. Set the recording interval to [2 ms] or more. |
Set to or longer. |
The recording interval cannot be set to [1 ms] because the number of measurement channels exceeds 151. |
Reduce the number of channels. |
The frame cannot be changed. Set the send ID to a value of [7FF] or less. |
Set the send ID to a value of or less. |
This combination of baud rate and sampling point settings cannot be used. |
Check the combination of baud rate and sampling point settings for CAN FD (arbitration) and CAN FD (data). |
The baud rate and sampling point settings have been initialized. |
Changing the interface from CAN to CAN FD invalidated the baud rate and sampling settings and caused them to be initialized. |
The recording interval cannot be changed. Optimize the number of measurement-enabled channels and the save format. |
Auto save operation is subject to restrictions. Change the settings to values for which auto save is supported. “Auto save (real-time save)” in “3.3 Saving Data” in the Instruction Manual. |
The save format cannot be changed. Optimize the recording interval and number of measurement-enabled channels. |
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The measurement on setting cannot be changed. Optimize the recording interval and save format. |
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The combination of recording interval [1 ms] and alarm source [ON] cannot be set. |
Set the to or longer or set to . |
Invalid key. Operate the primary instrument. |
In the secondary instrument, the key pressed is ignored. Use the primary instrument. |
Authentication fail. |
The entered account information is incorrect. Check the account information. |
Could not connect. |
The instrument was not able to communicate with GENNECT Cloud. Check the internet connection. |
Failed to create an app. |
Too many applications have been registered on your GENNECT Cloud account. Unregister some of them. |
Failed to create a connection. |
Creation connection for MQTT communication is failed. Check the internet connection. |